Use case
HIPAA-Compliant Feedback & Surveys
Collect patient and member feedback safely with a HIPAA-ready architecture, field-level encryption, and a signed BAA on Enterprise plans.
HIPAA-compliant feedback lets healthcare organizations collect patient and member experience data without putting Protected Health Information (PHI) at risk. Pollenate pairs drop-in widgets and Feedback Pages with a privacy-first, HIPAA-ready architecture and a signed Business Associate Agreement on Enterprise plans.
This page is general information, not legal advice. Confirm your obligations with your compliance team.
Collect patient feedback the right way
Patient feedback is some of the most valuable data a healthcare organization has — and some of the most sensitive. Pollenate is built so you can gather it safely:
- Signed BAA on Enterprise plans, so you can store regulated feedback legally.
- Encryption in transit and at rest, with field-level encryption options for sensitive inputs.
- Access controls — role-based permissions, organization-enforced two-factor authentication, and audit trails.
- Data minimization and residency controls, so you only collect what you need and keep it where it belongs.
Anonymous by default, identified when you need it
Most experience measurement doesn't require identifying anyone. Pollenate makes it easy to run anonymous NPS and CSAT across your patient population for trends, while reserving identified, BAA-covered feedback for the specific cases — like service recovery — where follow-up matters. You can keep public, anonymous widgets on your marketing site and identified feedback inside your patient portal, all from one dashboard.
Fits clinical and member workflows
Because Pollenate is a single script tag or a shareable Feedback Page, it works across the channels healthcare teams actually use: post-visit surveys, patient portals, discharge follow-ups, and member communications. Share by secure link, QR code, or embed — and route urgent, low-score responses to the right team instantly with automations.
Designed for regulated industries
Pollenate's parent company, BlueHive Health, operates in healthcare, so privacy isn't an afterthought. From data handling to BAAs to encryption options, the platform is built to meet the bar regulated teams are held to — without the cost and complexity of legacy enterprise survey suites.
Why healthcare teams choose Pollenate
- Signed BAA and HIPAA-ready architecture
- Field-level encryption and enforced 2FA
- Anonymous-by-default surveys with identified options
- Drop-in widgets and shareable Feedback Pages
- Transparent pricing — no per-interaction enterprise quotes