Use case
Documentation Feedback
Add a "Was this helpful?" prompt to every article and find the docs pages that confuse readers — then fix them with evidence.
Documentation feedback tells you whether your docs actually help. By adding a "Was this helpful?" prompt to every article, you find the pages that confuse readers, generate support tickets, or quietly send people away — and you fix them with evidence instead of guesswork.
Find the pages that aren't working
Great documentation is a product, and like any product it needs feedback. A lightweight thumbs or emoji prompt at the bottom of each page turns silent frustration into a clear signal:
- Per-page scores show which articles help and which fall short.
- Optional comments capture the specific gap — a missing step, an outdated screenshot, a confusing example.
- Section context is recorded automatically, so you know exactly where the problem lives.
Built for docs sites and developer portals
Pollenate works with the tools docs teams already use. It's a single script tag, so it drops cleanly into Docusaurus, MkDocs, GitBook, Mintlify, Nextra, or a hand-rolled static site — no build plugin required. For React-based docs, you can also render feedback inline with your own components.
Close the loop with your team
When a reader marks a page unhelpful and explains why, that insight should reach the person who owns the page. Pollenate automations can post negative documentation feedback straight to Slack or open a GitHub issue with the page URL attached — so docs fixes enter your normal workflow instead of getting lost.
Reduce support load over time
Every confusing doc is a future support ticket. By systematically finding and fixing the pages readers struggle with, documentation feedback compounds: deflected tickets, faster self-service, and a knowledge base that genuinely answers questions. AI semantic search across all your feedback reveals the recurring themes worth prioritizing first.
Why docs teams choose Pollenate
- One script tag — works with any docs framework
- "Was this helpful?" thumbs, plus stars, emoji, and text
- Automatic page-level context on every response
- Slack and GitHub automations to route fixes to owners
- Free to start, with no per-seat pricing